Cancellation Policy

Changing or cancelling

We understand plans change. Please give us at least 24 hours’ notice to cancel or reschedule so we can offer the time to another client.

How to cancel

Use your account, the Manage Booking page with your booking reference, call us or send a WhatsApp message.

Late arrivals

If you arrive late, we will do our best to give you your full treatment, but it may need to end on time so the next client is not delayed.

Missed appointments

Appointments missed without notice are recorded as no-shows. Repeated no-shows may require a deposit for future bookings.